General, Shipping & Return Policy

We strive to ensure your utmost satisfaction, and therefore, we highly recommend conducting a thorough inspection of all items upon their receipt. Your complete contentment is our top priority. In the event that you encounter any concerns or discrepancies with your pack, we kindly request that you promptly contact us within a period of 7 days from the date of delivery. This will allow us to swiftly address the matter and take appropriate steps to rectify any issues that may have arisen. We are committed to resolving any problems you may encounter and delivering a resolution that meets your expectations.

At our company, we hold ourselves to high standards when it comes to delivering exceptional products and services. We understand that in the rare event of product damage or if the received items do not align with the committed specifications, you may wish to initiate a return. To ensure a smooth process, we kindly request that you notify us within 7 days of delivery, accompanied by proper evidence substantiating the issue.

Your satisfaction is of utmost importance to us, and by promptly notifying us with appropriate proofs within the specified timeframe, we will be able to address your concerns efficiently and work towards a suitable solution. Our aim is to ensure that your overall experience exceeds your expectations and leaves you completely satisfied.

To ensure a smooth and satisfactory experience with your pack, we kindly ask you to confirm the receipt of all items. In the unlikely event of missing items, please notify our team within 7 days of delivery. We will promptly address the issue by either replacing the missing items or providing a refund/credit for their value. Your satisfaction is our priority, and we appreciate your cooperation in promptly reporting any discrepancies.

Our primary objective is to ensure the timely delivery of your order within a period of 7-10 working days from the date of purchase. However, we acknowledge that certain factors, including high demand or logistical challenges, may occasionally lead to extended shipping durations beyond the specified timeframe.

We want to assure you that our team is fully dedicated to surpassing your expectations and constantly improving our delivery processes. By addressing any obstacles that arise and implementing effective strategies, we are actively striving to achieve faster and more efficient deliveries in the near future.

We deeply value your patience and understanding during circumstances that may result in longer shipping times. Rest assured, we are fully committed to providing you with a superior ordering experience and will continue our unwavering efforts to meet your expectations.

We highly appreciate the relationship we have established with you and your satisfaction is of utmost importance to us. If you believe that your request falls outside the scope of our existing policy or if you believe there are exceptional circumstances that warrant consideration, we kindly request you to contact us at ask@presentia.in.We understand that each situation may have unique circumstances, and we are committed to addressing your concerns in a fair and professional manner. By reaching out to us directly, we will thoroughly assess your request and provide you with the appropriate guidance and support to ensure your happiness.

Thank you for entrusting us with your needs, and we look forward to assisting you in any way we can.